Quick fixes
Close and reopen
Most display glitches go away after you fully close the app and open it again.
Update the app
Check the App Store for the latest version of DrivePrep NZ.
Restore Premium
If Premium is missing, tap the gear on the home screen to open Settings, then tap Restore Purchases. Use the same Apple Account you bought it with.
Cancel a subscription
Open your iPhone's Settings, tap your name, then Subscriptions, and choose DrivePrep NZ. Apple handles all billing and refunds.
Still stuck? Email us.
For help with the app, purchases, or a question that doesn't look right.
Please include:
- Your iOS or iPadOS version (Settings → General → About)
- Your iPhone or iPad model
- A short description of the issue, and which test you're practising (car, motorcycle or heavy vehicle)
- Screenshots, if they help
DrivePrep NZ is an independent study tool. It is not affiliated with, endorsed by, or connected to NZ Transport Agency Waka Kotahi. For official rules, use the official New Zealand Road Code.